Policies
Shipping and Delivery Policy
Thank you for choosing Downtown Florist for your floral needs. This page outlines our shipping and delivery policy to ensure a smooth and satisfactory experience for our valued customers. Please read the following information carefully.
Order Processing and Delivery Timeframe
- Orders placed before our cut-off times on business days will be processed and prepared for delivery on the same day.
- For same-day pick-up orders, our cut-off time is 5pm.
- For same-day delivery orders in Vancouver, our cut-off time is 2pm.
- Orders placed after the cut-off time will be processed on the next business day.
- At Downtown Florist, we strive to deliver orders within the requested delivery date; however, please note that unforeseen circumstances or external factors may occasionally cause delays. We appreciate your understanding in such cases.
Delivery Areas
- We offer delivery to Vancouver, West Vancouver, North Vancouver, Burnaby, and Richmond. For specific delivery locations, please check our delivery page or you can input your address into the delivery area in your order to see the fee that is charged.
- For deliveries outside our designated delivery areas, additional charges may apply. Please contact us in advance to discuss the availability and feasibility of delivery to your desired location.
Delivery Options
- At Downtown Florist, we offer standard delivery as our default option, ensuring your flowers are delivered safely to the recipient's address.
- If you require expedited or specific time delivery, please contact us directly to make the necessary arrangements. Additional charges may apply for these special delivery options.
- To avoid any additional delivery fees, we also offer free in-store pickup at our flower shop in downtown Vancouver.
Recipient Availability
- It is essential to provide accurate recipient contact information and delivery instructions during the ordering process.
- We encourage all deliveries to have a phone number that we can contact in the case where our delivery driver has an issue with the drop-off location.
- If the recipient is not available at the delivery address, we will assess the situation based on various factors. Our delivery personnel may leave the flowers at the front door ensuring they are protected from the elements. Alternatively, we may contact the recipient or sender to arrange an alternative delivery time.
Flower Substitutions
- In rare cases where specific flower varieties or colours are not available due to seasonal or supply limitations, our skilled florists will make appropriate substitutions of equal or higher value while maintaining the overall look and feel of the arrangement.
- We ensure that all flower and plant substitutes will be as close to the original as possible.
- If you are not open to substitutes, please indicate that in your order and our florists will call you if the order cannot be completed.
Cancellations and Refunds
- If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellations or modifications may not be possible if the order has already been prepared or dispatched.
- At Downtown Florist, we are confident in our premium quality flowers and the expertise of our florists. However, if our flowers did not meet your expectations, refunds or store credits may be offered in certain circumstances, subject to our discretion and the specific situation.
Customer Support
- We are committed to providing excellent customer service. If you have any questions, concerns, or require assistance, please reach out to our friendly customer support team. We will be more than happy to assist you and address any issues promptly.
We appreciate your trust in Downtown Florist and strive to exceed your expectations with every order. By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in our policies.
If you have any further questions or need clarification, please don't hesitate to contact us. Thank you for choosing Downtown Florist, and we look forward to serving you.
Downtown Florist
730 Davie Street
Vancouver, BC V6Z 1B6,
Canada
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